Frequently Asked Questions

The CryptoArc trading system is integrated into the largest cryptocurrency stock exchanges. There is no deposit storage, only instant coin exchange on our service. So we are able to find the most profitable exchange rate for our customers in a very short time.

A crypto wallet is an alternative to a physical wallet, which exists only in a digital form. Such a wallet is responsible not only for the safety of your coins, it also includes private and public keys that are necessary for conducting the transactions. Each wallet contains information about the availability of the user's coins. A private key is a kind of password that looks like an alphanumeric string. You need the private key to access your wallet. This information must be private and well-protected. Don’t show or send your private key to anyone, no one should ask you to do this! A public key is a wallet address. It looks like an alphanumeric string too. The wallet address is provided to other users. It is used to receive cryptocurrency.

Exchange ID is a unique number of your exchange that contains alphanumeric characters. Exchange ID allows you to keep all the information about the swap and follow the stages of exchange. Contacting our support team, it is recommended to provide the Exchange ID to speed up the process of finding your exchange in our database.

If you do not want to take risks and worry about the quick change of the cryptocurrency rate, then fixed rate exchanges will suit you. This way you can protect yourself from any fluctuations in the received amount. In addition, we have achieved great success in the speed of fixed rate exchanges. It usually takes a little time from the moment of the deposit receipt to send the coins to the customer. It is very valuable that fixed rate exchanges are performed faster.

CryptoArc does not have any limits for floating rate exchange. It means that you can swap as much crypto as you want.

In case you have already created an exchange but changed your mind and didn’t send your coins to the dedicated address (status “Waiting”), you can just leave it like that – nothing will happen. There is no need to cancel the exchange. However, if you have sent your coins to the indicated address – the process is irreversible and it is not possible to cancel your exchange at this stage.